Welcome to our website.
This website is owned and operated by Sophie Skinner
Caring for your Ceramics
All of my pottery is made by hand, and is completely individual. No two pots will ever be exactly the same, and will never be 'perfect' which aligns with the nature of hand made items.
Pieces will eventually stain overtime with use, and are more susceptible to chipping compared to mass produced wares. They are objects I would expect to see everyday use, but remember they are handmade and therefore require more care than normal mass produced ceramics.
Please be careful with your pottery, wash by hand if possible and refrain from using any strongly staining foods/liquids with them. It helps to wash them quickly after use and if you can don’t leave liquid in them overnight or for long periods of time. For this same reason I wouldn’t recommend using a microwave or dish washer, I always hand wash a majority of my handmade ceramics as it simply isn’t as durable as factory made wares. To reiterate, they can go in the dishwasher or microwave but it’s best if they aren’t. Washing handmade pottery by hand is always the best option.
Some pieces may appear differently from that pictured if there’s a quantity option available on that specific item. All of my pots are handmade and therefore subtle differences are expected from item to item. On items listed without a quantity option it should appear as pictured.
Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances).
International orders can take up to 5-15 business days, (or longer depending on the circumstances).
I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business is solely run by me. I’m not a large business with a team of people, every order is packaged, labeled and sent off myself. If for any reason there are delays in sending work out, I’ll be in touch.
When an item is sent to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.
There might be tax or customs charges on some items shipped abroad. Please keep in mind I will not be held liable for such fees, and that you may need to pay customs fees upon pick up of your parcel.
Sophie Skinner operates (www.underthewillowpottery.com), which provides the of acting as informative website for Sophie Skinner and a store front for when items are sold online.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletter or products, if you do in fact purchase from this website.
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
We share this information with WIX, our website analytics provider, to learn about site traffic and activity.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
We share this information with WIX, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
This website is hosted by WIX. WIX collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
WIX needs the data to run this website, and to protect and improve its platform and services. WIX analyzes the data in a de-personalized form.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with WIX, our email marketing provider, so they can send these emails on our behalf.
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These functional and required cookies are always used, which allow WIX, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
We may employ third-party companies and individuals due to the following reasons:
To facilitate taking payments, collecting information for the newsletter and shipping pottery.
To assist us in analysing how users use the website.
We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.