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T&CS

Welcome to the Under the Willow Pottery website. 

This website is owned and operated by Sophie Skinner 

If you continue to browse and use my website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sophie Skinner’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

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Caring for your Ceramics


All of my pottery is made by hand, and is completely individual. No two pots will ever be exactly the same, and will never be 'perfect' which aligns with the nature of hand made items.
Pieces will eventually stain overtime with use, and are more susceptible to chipping compared to mass produced wares. They are objects I would expect to see everyday use, but remember they are handmade and therefore require more care than normal mass produced ceramics.

Please be careful with your pottery, wash by hand if possible and refrain from using any strongly staining foods/liquids with them. It helps to wash them quickly after use and if you can don’t leave liquid in them overnight or for long periods of time. For this same reason I wouldn’t recommend using a microwave or dish washer, I always hand wash a majority of my handmade ceramics as it simply isn’t as durable as factory made wares. To reiterate, they can go in the dishwasher or microwave but it’s best if they aren’t. Washing handmade pottery by hand is always the best option. 


Caring for Mugs- Due to the nature of being handmade, these mugs require a little more care than your bog standard, shop bought mug as they are a little more delicate in nature. 

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Although these mugs have been tested multiple times with rapidly boiling water, I still recommend allowing the kettle water to ‘go off’ the boil a little before pouring into the mug, or adding a little cold water/milk first. This helps reduce the drastic temperature change from adding boiling water that may lead to cracks. If its an extra cold morning, consider rinsing the mug under the warm tap, just to warm it up a little before making your drink.

I am confident in the resilience of my pottery, but I want to help you give it the best chance of a long life as possible!


Some pieces may appear differently from that pictured if there’s a quantity option available on that specific item. All of my pots are handmade and therefore subtle differences are expected from item to item. On items listed without a quantity option it should appear as pictured.

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Shipping

Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances).
International orders can take up to 5-15 business days, (or longer depending on the circumstances).

I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business is solely run by me. I’m not a large business with a team of people, every order is packaged, labeled and sent off myself. If for any reason there are delays in sending work out, I’ll be in touch.

When an item is sent to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.

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There might be tax or customs charges on some items shipped abroad. Please keep in mind I will not be held liable for such fees, and that you may need to pay customs fees upon pick up of your parcel.

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Privacy Policy

Sophie Skinner operates (www.underthewillowpottery.com), which provides the of acting as informative website for Sophie Skinner and a store front for when items are sold online.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletter or products, if you do in fact purchase from this website.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with WIX, our website analytics provider, to learn about site traffic and activity.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Email address

  • Name

  • Phone number

We share this information with WIX, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by WIX. WIX collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

WIX needs the data to run this website, and to protect and improve its platform and services. WIX analyzes the data in a de-personalized form.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with WIX, our email marketing provider, so they can send these emails on our behalf.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. 

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate taking payments, collecting information for the newsletter and shipping pottery.

  • To assist us in analysing how users use the website.

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

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