FAQ
HOW OFTEN DO YOU MAKE/UPLOAD NEW ITEMS?
I list finished items to my website as and when I make them.
I cant guarantee if or when ill be making; or what that will be, but if you'd like to stay up to date with what im up to, you can find me on instagram!
DO YOU TAKE PREORDERS OR COMMISSIONS?
Sorry, but nope! I make what brings me joy in the moment. As pottery is a form of therapy for me, the last thing I want to do is put pressure on myself!
POSTAGE
I currently offer UK shipping only.
Dispatch times may vary, I aim to get your order out within 5 days.
At the check out, you are given the option of Royal Mail First or Second class postage.
Orders sent with First Class Postage should arrive to you in 1-3 working days.
Orders sent with Second Class Postage should arrive to you in 2-5 working days.
DO YOU ACCEPT RETURNS?
Returns are only accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen), if this does occur, please get in touch and I’ll rectify the order.
If your pottery is damaged in transit, please do not hesitate to get in touch!
HOW DO I CARE FOR MY HANDMADE POTTERY?
Due to the nature of being handmade, this pottery requires a little more care than your bog standard, shop bought ceramics as they are a little more delicate in nature.
Although stoneware, so technically dishwasher safe, I ALWAYS recommend hand washing, particularly for sculpted mugs, to avoid any accidental chips or knocks that may damage and shorten the life of your mug.
Although these mugs have been tested multiple times with rapidly boiling water, I still recommend allowing the kettle water to ‘go off’ the boil a little before pouring into the mug, or adding a little cold water/milk first. This helps reduce the drastic temperature change from adding boiling water that may lead to cracks. If its an extra cold morning, consider rinsing the mug under the warm tap, just to warm it up a little before making your drink.
I am confident in the resilience of my pottery, but I want to help you give it the best chance of a long life as possible!
(More detailed care information can be found on the T&C page)
CONTACT
