FAQ

 

HOW OFTEN ARE YOUR SHOP UPDATES?

I usually have a new batch of pottery every 1-2 months. Sometimes more frequently, depending on how much of a busy bee I have been!
Follow me on instagram and keep an eye on the blog to keep up to date with new batches! (mailing list coming soon)

DO YOU MAKE MORE THAN ONE OF THE SAME ITEM?

Every now and then I will make a pair of mugs or bowls with a very similar shape or glazes. Due to the nature of my neurological disorder and the fact that all my pots are hand thrown, it is highly unlikely that any item will be EXACTLY the same. I also like to throw and glaze whatever way i feel in the moment, so if you like it, grab it! Odds are there won't be another the same!

DO YOU TAKE PREORDERS?

At this time, pre-orders and customs are closed. Being a creative, I make what brings me joy in the moment. As pottery is a form of therapy for me, the last thing I want to do is put pressure on myself! However that being said, I am looking to start taking requests in the future, this will be announced in a blog post if and when. If there is an item I have made previously that you have your heart set on, please do get in touch via the contact form and I will see what I can do!

WHEN WILL MY ORDER BE SHIPPED?

1-3 days from my order date is my usual turnaround. I am a one person team working monday-friday. Shipping time will fluctuate depending on how busy i am and shortly after a shop update shipping times may be a little longer. International orders may also take a little longer to dispatch! Thank you for your support and patience!  ♥︎

DO YOU SHIP INTERNATIONALLY?

Yes! Although currently only to select countries, i am now shipping Internationally! Please keep in mind that i am not responsible for any customs fees, surcharges or additional costs your parcel may incur on the way. These are the responsibility of the buyer. Make sure to check local customs fees etc before ordering!

WHEN WILL I RECEIVE MY ORDER?

UK DELIVERY TIMES

At the check out, you are given the option of Royal Mail First or Second class postage. 

Orders sent with First Class Postage should arrive to you in 1-2 working days.

Orders sent with Second Class Postage should arrive to you in 2-4 working days.

INTERNATIONAL TRACKED

  • Europe delivery aim: 5-7 working days1

  • Worldwide delivery aim: 7-14 working days

MY ORDER HASN'T ARRIVED?

Due to the current global pandemic with COVID-19, orders might take longer than expected to reach their destinations, this is very much out of my control so please be patient.
Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances).
I will ALWAYS recommend opting tracked shipping, otherwise we have no way of keeping an eye on your pottery. This however will always be your choice.

DO YOU ACCEPT RETURNS?

Returns are only accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen), if this does occur, please get in touch and I’ll rectify the order.

CONTACT

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